DHL Supply Chain - part of the EUR 56.6bn DPDHL Group - is the world’s leading contract logistics provider. Combining value-added and management services with traditional fulfilment and distribution, our customised, integrated logistics solutions drive efficiency, improve quality and provide a competitive advantage.

DHL decided to provide upskilling training to its current staff to meet the demands of its ever-growing customer base and the company opted to outsource to a specialist training company after realising that in-house LGV licence acquisition was too complex and difficult to manage on its own.

The Problem

  • More and more LGV vacancies were being created
  • Traditional recruitment paths were failing to find the right candidates
  • DHL’s growth strategy was impacted by a lack of available staff
  • The lack of efficiency in their driver training programme led DHL to lose confidence in their existing provider

Analysis and Discovery

Before starting our working relationship, we conducted a detailed investigation to determine exactly what was inefficient about DHL’s existing driver training programme.

The following issues were subsequently highlighted:

  • They weren’t using a centralised supplier
  • They were booking training individually and through different suppliers
  • There was a huge variance in price depending on which centre was being used

Solution Provided by STS

We provided DHL with a managed service that consolidated all of their existing suppliers and managed everything through a centralised process. This significantly streamlined Wendy’s communications and overall workload, allowing her to place much-needed focus on other aspects of DHL’s core business.

We implemented and managed a standardised process that allowed us to do the following:

  • Communication lines were established between STS and Wendy, with automatic monthly reports being provided
  • Centralised control of an amalgamation of suppliers was achieved, reducing costs significantly
  • A standardised price point was set that fits within DHL’s budget constraints


The First stage of implementation was the onboarding process with Wendy, which involved us sending in a number of our representatives in order to fully understand DHL’s processes. This cemented the relationship between key parts of the booking process, as well as allowing both parties to fully understand what was required.

Within a week, we were running the programme, achieving almost immediate, tangible results. STS received the first group of 19 drivers from DHL, with all 19 being successfully booked in.

We followed this up with monthly reports and a quarterly review of the business.


Since our working association began, we have seen the following results:

  • DHL’s first-time pass rate has risen to 73%
  • The company are now finding it easier to locate recruits who require LGV training
  • DHL now has an increased ability to win new contracts, as they are able to effectively plan and consequently produce qualified drivers more quickly
  • The time it takes to complete training has been reduced by 70%, with an average completion time of just 11 weeks.

During the process, DHL has learnt that having a single supplier managing the system, shortens the process considerably. It also allows DHL to get drivers trained more efficiently, therefore allowing them to grow their business and meet demand when required.


DHL Case Study

C. MURRAY, Head of learning and development

“We have now completed the CPC Training for 100 drivers. Well done! What a fantastic achievement, completed ahead of schedule.”

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