Specialised Training is the leading provider of managed licence acquisition services in the UK working with a wide variety of LGV fleets. Regardless of the requirements we provide a bespoke offering delivering value and insight to companies large and small.

Our Approach

We are not a traditional training centre in the sense that we do not typically own or directly employ the trainers we utilise for licence acquisition. In our experience, we have found that the candidate experience is gained by using the local training providers. Specialised Training has developed a very selective network of over 400 organisations covering various stages of the licence acquisition. Our network allows us to be scalable and work with companies to grow and expand their reach.

  • 01

    We plan a training program based on your requirement for you to sign off on

  • 02

    Training starts on your first candidates

  • 03

    Client can log into their account through the STS website and monitor training progress

  • 04

    Once set up, new orders can be done electronically though client portal

Data Driven Decisions

The management of our centres is done through our custom Salesforce CRM system. We have 80% of our network directly linked into our system, resulting in STS having full visibility of scheduling, pass rates and instructors. We also collect data from DSA examination centres to ensure that we are able to optimise the experience for our clients.

The data we collect allows us to make the right decisions for clients including:

  • Optimising pass rates
  • Decreasing time to complete
  • Minimising travel times
  • Ensuring candidates are paired with the best-fit instructors

Management of centres

The management of our centres is done through our custom Salesforce CRM system. We have 80% of our network directly linked into our system, resulting in Specialised Training having full visibility of scheduling, pass rates and instructors. We also have a dedicated Supplier team that is responsible for visiting and managing the training centres.

  • Quarterly audits of centres
  • Interventions to underperforming centres
  • Allocation of training
  • Monitoring of pass rates
  • Onboarding and tendering new centres
  • Adoption of STS Salesforce
  • Dealing with supply issues
  • Forecasting

Over the past seven years STS has gathered the most data on HGV training

centres in the UK. The use of this data is how we maintain high pass-rates and enable our partners to make intelligent data-driven decisions.

The data we gather is around the following:

Pass rates

Instructor effectiveness

Vehicle type

Vehicle condition

Reasons for failure

Instructor history (If they move to another centre)

Other relevant information

What our clients say

Gategroup

C. MURRAY, Head of learning and development

“We have now completed the CPC Training for 100 drivers. Well done! What a fantastic achievement, completed ahead of schedule.”

Amazon

JAMES FULLER Customer Operations Manager, Amazon

“STS have become our preferred driver training school and we wouldn’t recommend anyone else. Their managed service is second to none and they always go out of their way to please us”

Amey group

P. JENNEY, HR training

“STS are always available to answer any queries, smooth over any issues and to ensure all our training requirements are delivered on time and without hiccups.”

DHL Supply Chain

Wendy Foster, Fleet and Compliance Manager DHL Supply Chain

“Its been a pleasure working with you. The whole process has been effective from the initial contact to the candidates passing. Thank you!”

First Mile

Edward Ring, Academy Manager

“Since our introduction to Specialised Training, we have experienced a real willingness to assist us in our development programme. The communication between us has been excellent, and our drivers regularly comment on the high quality of the training they have received. We’re delighted to be moving into our next phase with Specialised as our training partner”

Saint Gobain

A. YOUNG Driver support manager

“We have found STS to be efficient, flexible, pro-active, provide superb training, and excellent value for money.”

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